{"id":2164,"date":"2014-10-22T01:15:25","date_gmt":"2014-10-22T01:15:25","guid":{"rendered":"http:\/\/www.abrima.com\/blog\/?p=2164"},"modified":"2014-10-22T01:15:25","modified_gmt":"2014-10-22T01:15:25","slug":"google-mejora-el-soporte-de-google-apps-work","status":"publish","type":"post","link":"https:\/\/www.abrima.com\/blog\/google-mejora-el-soporte-de-google-apps-work\/","title":{"rendered":"Google mejora el soporte de Google Apps for Work"},"content":{"rendered":"<p><img loading=\"lazy\" class=\"aligncenter size-large wp-image-194109\" title=\"Chat Support Screenshot\" src=\"http:\/\/wwwhatsnew.com\/wp-content\/uploads\/2014\/10\/Chat-Support-Screenshot-600x368.png\" alt=\"Soporte v\u00eda chat\" width=\"600\" height=\"368\" \/><\/p>\n<p>Hace algunos a\u00f1os que Google se propuso la meta de alcanzar la satisfacci\u00f3n del cliente en un 95%, meta que ha conseguido alcanzarla para Google Apps, <a href=\"http:\/\/googleforwork.blogspot.com.es\/2014\/10\/improvements-to-google-apps-for-work.html\">seg\u00fan el anuncio realizado en el d\u00eda de hoy<\/a>, en el que enumeran las novedades que acaban de incorporar en el Programa de Soporte para Google Apps for Work, facilitando a los administradores la posibilidad de resolver aquellas incidencias que se produzcan de la forma m\u00e1s r\u00e1pida posible.<\/p>\n<p>La principal novedad de las mejoras en dicho programa est\u00e1 el despliegue del soporte v\u00eda chat como opci\u00f3n para los administradores de aplicaciones bajo el idioma ingl\u00e9s, se\u00f1alando que ir\u00e1n agregando m\u00e1s idiomas en los pr\u00f3ximos meses. Google apunta a que hace un par de meses, inici\u00f3 una prueba piloto con un peque\u00f1o grupo de administradores de Google Apps, y que en base de la retroalimentaci\u00f3n recibida, con m\u00e1s del 90% de satisfacci\u00f3n, est\u00e1n llevando el despliegue ahora. A\u00f1ade que aquellos administradores de dominios verificados podr\u00e1n iniciar una sesi\u00f3n de chat directamente desde su centro de ayuda.<\/p>\n<p>Tambi\u00e9n apunta a la facilidad del acceso a los documentos de soporte y art\u00edculos de ayuda dentro de la interfaz de cada producto como otras de las mejoras llevas a cabo, unos recursos a los que podr\u00e1n acceder desde la opci\u00f3n Ayuda que encontrar\u00e1n dentro del desplegable que les aparecer\u00e1 tras presionar el bot\u00f3n con el icono de una tuerca. Adem\u00e1s, Google se\u00f1ala tambi\u00e9n que Hangouts est\u00e1 listo para las empresas bajo las mismas condiciones del servicio que ofrecen a otros servicios de Google Apps, como GMail y Drive, teniendo soporte telef\u00f3nico las 24 horas del d\u00eda los siete d\u00edas de la semana, garantizando el 99,9% de disponibilidad.<\/p>\n<p>Como \u00faltimo apunte, Google apunta hacia la actualizaci\u00f3n de las Directrices del Servicio de Soporte T\u00e9cnico al objeto de proporcionar una mejor experiencia a sus clientes, reflejando y garantizando muchas de las mejoras llevadas a cabo, incluyendo el soporte telef\u00f3nico 24\/7 para los administradores, numerosas opciones de idiomas a soportar, as\u00ed como la moderaci\u00f3n de los foros de ayuda.<\/p>\n<p>FUENTE: <a href=\"http:\/\/wwwhatsnew.com\/2014\/10\/14\/google-mejora-el-soporte-de-google-apps-for-work\/\">wwwhatsnew.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hace algunos a\u00f1os que Google se propuso la meta de alcanzar la satisfacci\u00f3n del cliente en un 95%, meta que ha conseguido alcanzarla para Google [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0},"categories":[5,10,11,23],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.1 - 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Abrima\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/abrimawebs\/\" \/>\n<meta property=\"article:published_time\" content=\"2014-10-22T01:15:25+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/wwwhatsnew.com\/wp-content\/uploads\/2014\/10\/Chat-Support-Screenshot-600x368.png\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ana Lucia Marrou\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.abrima.com\/blog\/#organization\",\"name\":\"Abrima\",\"url\":\"https:\/\/www.abrima.com\/blog\/\",\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/abrima-soluciones-web\/\",\"https:\/\/www.youtube.com\/user\/abrimawebs\",\"https:\/\/www.facebook.com\/abrimawebs\/\",\"https:\/\/twitter.com\/abrimaweb\"],\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/www.abrima.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.abrima.com\/blog\/wp-content\/uploads\/2018\/03\/abrima-logo.png\",\"contentUrl\":\"https:\/\/www.abrima.com\/blog\/wp-content\/uploads\/2018\/03\/abrima-logo.png\",\"width\":700,\"height\":700,\"caption\":\"Abrima\"},\"image\":{\"@id\":\"https:\/\/www.abrima.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.abrima.com\/blog\/#website\",\"url\":\"https:\/\/www.abrima.com\/blog\/\",\"name\":\"Blog de Tecnolog\u00eda - 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